Customer expectations vary from those who require the minimum of necessary service to enhanced performance, conversions, or restoration. Whatever the scope of work, we work to exceed all expectations. By providing our clients with clear information and personalized choices, we enable them to make informed decisions regarding their car's service.
Comprised of highly trained and experienced technicians, we have been devoted to the European auto repair market for over ten years and put our love for the cars into every job. We take care to follow factory maintenance guidelines to maintain superior performance, safety, and reliability. However, the real value of our service is our familiarity with the practical service needs, performance potential, and vintage enthusiasm for each specific model. It was our love for automobiles that brought us to this business and our respect for the driving experience that motivated us to specialize.
Clear communication is of critical importance throughout the service and repair process. When repair work is called for, we will explain the source of the problem, what work is involved in the repair, the costs involved, and the level of urgency. While we do make recommendations regarding service options, we respect our customers' intelligence and provide as much information as possible, enabling them to make an informed decision. Customer history is maintained in a database to coordinate our service reminder system, using postcards or email notifications. Follow up communication will allow customers to provide us with feedback to fine tune our service.